Refund Policy

• All products are original (Branded Items) & in new condition.

• We make sure the order reaches you. Buyer has no risk.

• Warranty policy by most brands only covers manufacturing defect. We understand it matters a lot to you and your customers. So we are coming out a simpler guideline on the warranty period, please see below: 

1. All non-sensitive products will provide 1 year wholesale warranty (from invoice date) + 1 year end user warranty (or international warranty period).

2. All sensitive products will provide 4 months wholesale warranty(from invoice date) + 1 year end user warranty (or international warranty period). Sensitive products are such as tents, tarps, electronics with rechargeable batteries and any products with waterproofing coating.

3. Claims must be submitted with proper warranty form with confirmation of received from our warehouse representative.

4. Once the products are purchased from end user, the end user warranty will supersede the wholesale warranty as long as wholesale warranty is still valid.

5. JT Outdoor reserved the rights to warranty or not based on sensible judgement while we do our best to satisfy whenever possible.

• We reserve the right to not replace or repair any items that are damaged due to buyer's negligence, improper use, abuse or wear and tear.

• A special order item is not returnable unless it is defective.